Users expect a food delivery app to make it easy to find the best and top-rated restaurants in their near vicinity. It should allow them to filter restaurants by food served, dishes, cost, and several other features. Further, the user should also be able to place the order from the app instantly and also track the progress of delivery through real-time geolocation tracking of the delivery personnel. Apart from this, here are some more user-centric features that a user might find interesting.
Profile Management
Customers can build their profile and add essential information about their demographics, contact information, location, and preferences.
Advanced Search
Users can choose their favorite dishes and restaurants through keyword input with advanced filters like delivery time, distance, and menu preferences.
Scheduling Orders
Customers can place instant orders for their favorite dishes or choose to schedule a delivery depending on their convenience with a specific time and date.
Payment Convenience
Advanced payment modes with the integration of different options provide customers to pay at a medium of their choice and convenience.
Order Tracking
Users can track orders and real-time movement of delivery personnel and the estimated arrival time through the app.
Live Chat
Users can communicate with delivery personnel in real-time and provide voice instructions for specific information or directions on food delivery.
Guest Login
Customers can log in from their social media profiles on the application or log in with their email addresses to place food delivery orders.
Reviews & Rating
Customers can provide reviews and ratings to dishes, restaurants, and even delivery partners through the application for instant feedback.
Most restaurants manage takeaway orders and dine-in customers parallelly. Undoubtedly, it puts severe pressure on the kitchen staff and also makes it difficult for the waiters to manage customers in a proper fashion. To make work easy for everybody working in the restaurant, the mobile app should come with specific features that make order taking, assignment, and delivery easier. Here are some such features.
Menu management
Restaurant managers can add or delete food items into the menu and integrate new toppings, add-ons, submenus, etc., in the app.
Order management
The in-app feature of order management allows restaurant owners and managers to schedule, edit, and manage orders with complete access to historical data.
Real-time tracking of delivery partners
Restaurants can track the location of delivery personnel, movement, and ETA in real-time with communication features to guide them if necessary.
Rewards management
Add, edit and promote rewards programs from your application for enhanced user engagement and improved customer loyalty.
Payment history
Restaurant managers can access all the payment history, including annual, quarterly, and manual revenues, to fine-tune services for higher profits.
Push notifications
Restaurant managers can get real-time notifications on every business activity ranging from order placement, delivery location, cancellation, etc.
How fast can I go from the restaurant and deliver the parcel to the customer? How do I get a five-star rating from the customer? How do I find the next order from the nearest restaurant closer to the customer’s place? These are some questions that every delivery person asks while on their job. Real-time location, turn-by-turn navigation, location-based order deliveries, ratings and review management, are some of the key features a food delivery must-have. It is good to have some additional features as well, like the ones listed below:
Profile Management
Delivery partners can update, add details and manage their profile along with features to upload documentation for the verification process.
Delivery Management
Delivery service providers can access order information on multiple deliveries and use the app to manage different orders across locations.
Order Archives
Historical data of orders, user preferences for delivery, and location details are accessible for delivery service providers to provide seamless deliveries.
Effective Navigation
Top-of-the-line maps and navigation features allow delivery partners to track, navigate and locate orders across geographies.
Cancellation Management
Delivery partners can access cancellation requests in real-time and even choose the availability time for service through the app.
Revenue History
Partners can track revenue history through analytics, payments, earning patterns, and monetization per delivery of food orders.
The admin of a food delivery app usually works from behind the scenes. Sometimes there could be multiple admins who manage the everyday working of the app. Their task is to ensure that the loop between customers, restaurants, and delivery personnel does not break at any point in time. Also, they should be able to have a bird’ eye view of the operations on a real-time basis. Here are some features that help with that.
User Management
Admin panel dashboard enables app owners and business management to manage customer profiles, cuisines, preferences, etc.
Restaurant Management
The dashboard allows admins to manage restaurant profiles, the addition of new partners, location, menus, and removal of restaurants.
Delivery Service Management
Admins can add or remove delivery service providers and manage documentation, verification, licensing, and profiles.
Revenue & Commissions
Manage revenue and commission payments to partner restaurants and delivery service providers and access historical data to make changes in business strategies.
Location Management
According to partner agreements for enhanced process flow, add, remove, and manage different delivery zones for service providers.
Advanced Analytics
A 360-degree view of business activities, customer ordering patterns, delivery patterns, cancellations, and revenue sources to strategize better.
Promotion Management
There is an all-in-one marketing and promotional feature right from the dashboard to manage campaigns, promotions, rewards, and loyalty programs.
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